tkvip Terms and Conditions

Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between tkvip ("we", "our", "Platform") and our users ("you", "user", "member"). tkvip is an entertainment digital platform providing online casino gaming and sports betting services in Bangladesh.

The following terms are used with specific meanings in this document:

• "Platform" refers to the tkvip website (tkvip.cam) and all its services.
• "Account" refers to a registered user's personal profile.
• "Services" refers to all gaming, betting and bonus features we provide.
• "Transaction" refers to a deposit, withdrawal or any financial activity.
• "Bonus" refers to any promotional benefit offered by us.

Eligibility and Registration

2.1 Age Requirement

To use tkvip's services, you must be 21 years of age or older. Use of our platform by minors is strictly prohibited. We may request valid identification for age verification at any time.

2.2 Single Account

Each person may operate only one account. If a single person holds multiple accounts, those accounts will be cancelled and the deposited funds may be forfeited.

2.3 Accuracy of Registration Information

The information you provide at registration must be completely truthful, accurate and up to date. We reserve the right to cancel any account created using false information at any time.

2.4 Password Security

It is your responsibility to keep your account password confidential. Sharing your login credentials with anyone or sharing your account is prohibited. If unauthorised access occurs, you must notify our support team immediately.

Deposits, Withdrawals and Payment Policy

The table below summarises the key terms related to our payments:

3.1 Deposit Terms

You may only deposit funds from a payment account registered in your own name. Transactions through third parties are strictly prohibited.

3.2 Withdrawal Terms

We reserve the right to carry out identity verification (KYC) before processing a withdrawal request. Winnings obtained from a bonus cannot be withdrawn until the bonus wagering requirement has been completed.

3.3 Suspicious Transactions

If we suspect money laundering, fraud or any other illegal activity, we may suspend any transaction or account and notify the relevant authorities.

Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. To receive this bonus, the following conditions must be met:

• The total amount including the bonus must be wagered 25 times (25x).
• The same person may not claim this bonus more than once.
• The bonus applies to one account, one IP address and one device only.
• If the wagering requirement is not met within the specified time after the bonus is activated, the bonus will be cancelled.

4.2 Other Promotions

From time to time we run various offers, cashback deals and special promotions. Each offer may have its own terms, which will be detailed on the relevant offer page.

4.3 Bonus Abuse

Bonus abuse is strictly prohibited. If it appears that a user is exploiting the bonus system without genuinely meeting the wagering requirements, we reserve the right to cancel that account's bonus and, if necessary, suspend the account.

Fair Play and Technical Policy

5.1 Random Number Generator (RNG)

The outcome of all games on our platform is impartial and determined by Random Number Generator (RNG) technology. Neither players nor our staff can influence these outcomes.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited on our platform:

• Playing games using software bots, scripts or automated tools.
• Intentionally exploiting any game vulnerability or bug.
• Colluding with other players to gain an advantage (Collusion).
• Attempting unauthorised access to the platform's systems.
• Conducting any form of fraudulent or illegal activity.

5.3 Technical Issues

If a game is interrupted mid-session due to a server error, internet disconnection or other technical problem, tkvip will make a final decision based on its recorded data. In such cases, our decision will be considered final.

VIP Program and Rewards System

tkvip's VIP program has five tiers. Weekly cashback benefits are available at each tier:

Moving up to a higher tier depends on your overall gaming activity. Our support team will provide detailed information about the benefits at each tier.

6.1 VIP Benefit Terms

To receive VIP cashback and rewards, your account must be active during the relevant week. tkvip reserves the right to change, suspend or cancel the VIP program structure at any time.

Copyright and Intellectual Property

All content published on the tkvip website — logos, designs, graphics, text, software and other elements — is the exclusive property of tkvip. Copying, distributing or using these commercially without our prior written permission is prohibited.

Third-party game software is used on our platform, the intellectual property of which belongs to the respective game providers. The terms of those providers also apply to the use of these games.

Limitations of Liability

tkvip will not be held responsible in the following situations:

• For problems caused by your internet connection or device.
• For temporary service interruptions due to unexpected server maintenance or technical faults.
• For delays or issues with third-party payment providers.
• For service disruption caused by natural disasters or other force majeure events.

We always strive to operate a safe, stable and reliable platform and commit to resolving any issues promptly.

Account Closure and Breach of Terms

9.1 Account Closure by Us

We may suspend or permanently close an account without notice for any of the following reasons:

• Breach of any clause in these terms and conditions.
• Use of a false identity or false information.
• Fraud, deception or illegal activity.
• Operating multiple accounts.
• Use by a person under 21 years of age.

9.2 Closing Your Account Yourself

You may request to close your account at any time through our support team. Please request a withdrawal of your balance before closing.

9.3 Self-Exclusion

To support responsible gaming, we offer a self-exclusion facility. If you feel that gaming is having a negative impact on your daily life, please contact our support team.

Privacy and Data Protection

We place the highest importance on the security of your personal information. Our platform uses SSL encryption technology to keep your data secure.

To learn more about how we collect, store and use your information, please read our Privacy Policy page.

Changes to Terms

tkvip reserves the right to change these terms and conditions at any time. For significant changes, we will post a notice on the website or inform you via your registered email.

If you continue using the platform after changes have been made, you will be considered to have accepted the revised terms. We therefore encourage you to review this page regularly.

Dispute Resolution & Contact

12.1 Complaints Process

If you have a complaint about anything, please contact our live chat support first. Our team provides assistance in Bengali 24/7 and will work to resolve your issue quickly and fairly.

12.2 Email Contact

For written complaints, send us a message at: [email protected]. We will do our best to respond as soon as possible.

12.3 Final Decision

On matters relating to game results, bonus eligibility, or account issues, the decision of tkvip authority will be considered final, though it will always be made through a fair and transparent process.

Responsible Gaming

tkvip is firmly committed to responsible gaming. We believe gaming should be a source of entertainment — not a cause of financial stress.

To learn more about safeguards such as setting your spending limits, temporarily pausing your account, or self-exclusion, please visit our Responsible Gaming page.

For players aged 21 and above only. Excessive gaming can be harmful to your health.